Upgrading to 7.0.2 and license not retrieved

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Gianfranco Campana

• July 07, 2023 15:46

Hello,

on my Ubuntu docker/Jupyter setup I upgraded heavyai from 7.01 to 7.0.2 using the yml file.

After the upgrade i get this message in the Web log:

time="2023-07-07T15:40:23Z" level=error msg="Unable to find or retrieve license: Post \"http://localhost:6278\": dial tcp 127.0.0.1:6278: connect: connection refused"

The heavyai.license file is still in the /var/lib/heavyai/data path, and I don't get the license input screen but a black screen.

What should I do in this scenario?

 

 

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  Gianfranco Campana

  • July 10, 2023 15:28

  Well, it turns out that the message was misleading: in this case there is no problem with the license topic at all.

  In the container log I find:

  Server Error: Whitelisted root path "/var/share/ingesting/" does not exist.
  

  The culprit is, every time an upgrade is made (I'm using a yml file) the container is recreated, and the whitelisted path is lost.

  The issue can be solved by entering the container and recreating the missing path: either way fast enough before the next crash, or disabling temporary the whitelist dir into /var/lib/heavyai/heavy.conf commenting the allowed-import-paths line.
  
  Once the path is recreated into the container also the "Unable to find or retrieve license: " message in heavy_web_server logfile is gone and everything works fine.
  
  I think an improvement would be avoiding throwing such a message in this scenario: this would also avoid some useless license troubleshooting.

  Regards

   

   

   

   

   

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  Gianfranco Campana

  • July 10, 2023 13:56

  Adding that the .license file is also into /var/lib/heavyai/storage (mine is a docker/jupyter config on ubuntu).

  In addition downgrading to 7.0.1 does not solve the problem.

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