Trouble installing v6 from AWS Marketplace

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Phil Li

• April 29, 2022 16:59

I just tried to spin up an instance of Heavy.AI BYOL (Free and Enterprise)/6.0.0 from scratch on AWS Marketplace. But when I go to https://[IP]:6273, I get a black screen instead of the screen asking for license key. I followed the exact same steps and configuration to install a fresh instance of v5.10, and was able to get up and running.

g4dn.4xlarge us-west-1

What should I check or try to get up and running?

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  Candido Dessanti

  • April 29, 2022 21:22

  Hi @geospatial_fan

  Looks like the db instance is crashing because of a problem of our 6.0.0 AMI

  As a workaround, you should connect to the instance with the centos users with ssh, and run this command

  sudo rmdir /var/lib/heavyai/storage/data/mapd_log

  After that, every component should be ok

  Regards, Candido

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  Phil Li

  • April 29, 2022 22:21

  Thank you Candido. That worked!

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